FAQ's

LOCATION

We are based in Sydney, NSW, Australia, but we are a online shopping, we only accept visit to pick up orders.

DELIVERY AND PICK UP 

Which Carrier/Courier do you use?

We use only Australia Post for our online customers. 

When will my order be shipped? 
Usually within 2 working days from the payment date (Please Note: This is not the delivery time to your front door).
You can check in your customer account (if you created one) under "Your Orders" whether or not your order has been shipped or where in the progress queue it is. Generally, from the confirmation of shipment please expect your delivery within 2- 9 working days depending on your location.
Public Holidays:
Kira the Cat is not open on public holidays, so despatches for orders made on public holidays will go forward to the next business day.
 
Weather Delays:
In the rare circumstance that your product is delayed or not delivered due to severe weather conditions couriers will usually not honour any guarantees and therefore, unfortunately neither can we.
 
Incorrect Address:
Unfortunately Kira the Cat is not responsible if the correct address is not supplied. We suggest double checking your details at the time of checkout.

Delivery Delays: Our delivery partner, Australia Post, is currently experiencing delays. As a result your order may take longer to arrive. We apologise for any inconvenience this may have caused.

Pick up: When your order is ready for collection you will receive an email from us with the full address details. Hours of Operation: Mon-Fri 9am - 6pm, Sat 9am - 12pm, Sun and Public Holidays Closed

WHAT IS THE BEST PRODUC FOR MY HAIR

We carefully classify our products by hair type and by product type. Our classification is designed to offer the best result for the characteristics of each hair. This information is in the menu on the Home Page. If you want you may search a key word and find what you are looking for.

TRADE ACCOUNT

Why do I need a Trade Account? If you are a hairdresser or own a shop you need to have a Trade Account to have access to prices and conditions specially developed for this audience.

How can I have my Trade Account? Register now on this link to see all offers we have.

AFTERPAY

What is Afterpay? Afterpay is a payment service that allows you to enjoy what you want now, and pay for it in four equal payments later. The best part is, the payments are interest free.

How do I use Afterpay? Shop online as normal. At checkout, choose Afterpay as your payment method. You’ll then be directed to the Afterpay website. Don’t worry, you won’t lose the items in your bag.

If it’s your first time using Afterpay, you’ll need to register. Then you’ll complete your purchase and receive a confirmation email from both us and Afterpay. 

CHECKOUT

Can I cancel or make changes to my order? Once you’ve placed your order, your items will be on their way to dispatch. This means cancellations aren’t possible. However, once you’ve received your order, you can take advantage of our no regrets returns policy. You can read all about it here.